Delivery, Service, Terms Of Trade
Delivery And Service Procedures
Note that your package generally ships from our warehouse in Poland. Some ship directly from an Amazon warehouse in the US or Europe. When it ships from and Amazon warehouse, Amazon provides all the payment and delivery services.
When it ships from Poland, the following procedures apply.
When you place an order, you will use PayPal or our Credit Card processor 2Checkout. We use them because there are advantages to both of us.
You get the buyer protection services of both.
We get buyer fraud protection because they check for stolen identity and stolen credit cards.
You are notified by each of the details of your order.
You also get an immediate and automatic notice from our shopping cart system saying that your order has been received.
At this time the shipping process starts. You can watch the internal status of your order by logging into your account.
We will also, within 2 business days, send you another email acknowledging your order.
Your order will normally be shipped within 2 business days of the time we receive it. That is the same standard that Amazon requires. And we adhere to that same standard in this factory store.
When it is shipped, you will get another email with a tracking number, the tracking service to use and the shipping method used.
And then you will get another email asking you to confirm that you want to get followup messages to progress your shipping status to the point of delivery.
Why so many emails and a request for confirmation?
The biggest problem that we have is that people do not pick up their packages from the post office. The packages come registered and you must pick them up.
The emails we send are reminders for you to check the tracking and to be sure that you pick up your package.
Here are additional Terms of Trade that you should read.
Products are delivered when they are posted in the Polish Postal System and a receipt with a tracking number is provided to us by the Polish Postal System.
Once a product is delivered, our obligations end except for our return guarantee. We are not responsible for loss or breakage in shipment.
Post Delivery Service
We provide information services that you can use as reminders and to track your shipment. We reserve the right to discontinue or change the services at any time and without notice.
Use Of This Website
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.
Orders And Pricing
All orders are subject to acceptance and product availability. Pricing and products are correct at the time of compiling this page. However, we reserve the right to change prices and information without prior notice. We do not change the price of anything that you have ordered and paid for. Future orders will be at the new price.
Payment must be made in full prior to despatch of your order. Payment is made via Paypal only therefore need to have a Paypal account in order to purchase products from us. We are not responsible for any customs, duty or freight charges which may be applied when sending International orders.
For amber jewelry products, if you are not 100% satisfied with your purchase, you can either return your order, up to 30 days from the purchase date for a full refund or exchange it for something else. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.
For amber beads or stones, polished or unpolished, we will accept returns for exchange only subject to a 20% restocking charge. Amber stones and beads vary in quality. Be sure to choose the quality appropriate for your intended use. This restocking charge covers our costs and should encourage you to be sure of what you are ordering. Returned products must be in the same condition you received them and must be the exact same amount by weight that was shipped to you.
You must pay all the costs of delivery of the returned products, including, but not limited to customs, duties, taxes and any other charges, to our warehouse in Poland.
Permission is granted to temporarily download one copy of the materials (information or software) on Natural Baltic Amber’ web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Natural Baltic Amber’ web site;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Natural Baltic Amber at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on Natural Baltic Amber’ web site are provided "as is". Natural Baltic Amber makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties, or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Furthermore, Natural Baltic Amber does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Natural Baltic Amber or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Natural Baltic Amber’ Internet site, even if Natural Baltic Amber or a Natural Baltic Amber authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Revisions and Errata
The materials appearing on Natural Baltic Amber’ web site could include technical, typographical, or photographic errors. Natural Baltic Amber does not warrant that any of the materials on its web site are accurate, complete, or current. Natural Baltic Amber may make changes to the materials contained on its web site at any time without notice. Natural Baltic Amber does not, however, make any commitment to update the materials.
Natural Baltic Amber has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Natural Baltic Amber of the site. Use of any such linked web site is at the user's own risk.
Any claim relating to Natural Baltic Amber’ web site shall be governed by the laws of the Poland.